Enquiries and complaints
Our dedicated Communication & Community Relations team manages community enquiries, concerns and complaints promptly and professionally.
We aim to develop honest and respectful relationships with the community and all stakeholders throughout the project’s design and construction.
You can contact us anytime
If you have an enquiry or complaint, please contact us directly in the first instance:
- 24-hour Community Hotline (freecall) – 1800 721 783
- Email – contactus@tjh.com.au
- Visitor Information Centre – Lutwyche Centro shopping centre, Lutwyche Road (access from Lutwyche Road, next to Commonwealth Bank)
- Open Tuesday to Friday - view opening hours
View our community enquiries and complaints report
Each month we post a report outlining communty enquiries, complaints and key issues we receive in each project precinct, along with a summary of how they are being managed.
We value your feedback
Your feedback is important to us and we appreciate having the opportunity to discuss the project and its progress with you.
We continue to meet regularly with local residents, schools, businesses, community groups, traffic authorities, elected representatives and other project stakeholders to discuss the project and manage its potential impacts.
Our enquiries and complaints process
Below is our protocol for the handling of enquiries, issues and complaints. If you feel your concern/complaint has not been addressed by the project team, you can contact the State Government’s City North Infrastructure:
General enquiries (freecall) 1800 99 00 38
Property enquiries (freecall) 1800 79 41 88
